An investment in the CARIS Subscription Program ensures that your organization remains at the forefront of its industry by benefiting from access to the most up-to-date software technologies and to our team of Technical Support Consultants.
The CARIS Subscription Program is a professional service that encourages a close working relationship between the customer and CARIS. It is the first logical step for new customers who decide to be more than a CARIS user, and wish to become part of the CARIS Community.
CARIS provides its customers with a free 90-day Subscription on all new software purchases. After that time, it is strongly recommended that customers renew their Subscription on a yearly basis.
Installing the latest software updates and using the most current technology will keep you in line with the changing standards and trends of your industry. Subscription customers are eligible to receive all major and minor updates to their CARIS software during the Subscription period. Notification of software updates is sent automatically so you will never have to wonder whether your software is up-to-date.
90% of our Technical Support Consultants have been working with their specialty CARIS products for three years or more. Direct access to CARIS expertise is available for application support, data support, workflow and procedural questions. Our Technical Support Consultants specialize in one or more CARIS products based on the combination of their external industry experience, CARIS software expertise, language capabilities, and length of tenure at CARIS. CARIS Technical Support Consultants are trained to address wide ranging questions relating to CARIS software and are dedicated to helping customers achieve the highest possible level of satisfaction.
The OCS is accessed via the CARIS Support web site (support.caris.com) and provides customers with up-to-date content and features that help maximize the efficiency and profitability of their CARIS software. The web site has been customized to enable Subscription Program members to download Service Packs and Hotfixes directly from the OCS; receive notification emails when software updates are released; view documentation including changes lists and release announcements; and link directly to the CARIS HelpDesk.
95% of all Service Requests are answered within one business day. A service within the OCS web site, the CARIS HelpDesk is the communication channel of choice for customers when initiating Service Requests, as it enables customers to submit questions, receive rapid feedback on application usage and suggest future application development. The CARIS HelpDesk enables clients to submit, view, update and close Service Requests online at any time; communicate with Technical Support Consultants; and access all information related to their current or historical Service Requests in one central location.